22bet mobile Privacy Policy

1. Introduction and Applicability

This privacy policy applies to the 22bet mobile platform and all its services. When you use our website, create an account, or use any of our services, you agree to the terms described in this policy.

22bet mobile always treats your privacy as a top priority. We believe that a healthy relationship is built on transparency and trust. This policy has been written so that you can clearly understand what information we collect, why we collect it, and how that information is managed.

Alongside reading this policy, we also recommend reading our Terms and Conditions and Responsible Gaming Guidelines, as these documents together define your rights and responsibilities.

2. Scope of Data Collection

22bet mobile collects the following categories of information:

2.1 Identity Information

Information you provide at the time of account registration includes:

• Full name (in Bengali or English)
• Date of birth (for age verification — to confirm the requirement of being 21+ years old)
• Gender identity
• National ID or passport number (where applicable)

2.2 Contact Information

• Mobile number (for OTP verification)
• Email address
• Current address (where required)

2.3 Financial Information

Your payment-related information is collected for deposits and withdrawals. Relevant financial details are recorded when transactions are made via bKash, Nagad, Rocket, Upay, or bank transfer.

2.4 Technical and Usage Information

• IP address and device type
• Browser and operating system information
• Time spent on the site and pages visited
• Gaming history and betting patterns

3. Methods of Data Collection

22bet mobile collects information in several ways:

3.1 Information Provided Directly

When you open an account, log in, make a deposit, play games, or contact support — information is collected directly from you. Providing this information is voluntary, but some services cannot be accessed without certain information.

3.2 Automatic Collection

When you use our platform, certain technical information is collected automatically through cookies, web beacons, and similar technologies. This information is primarily used to improve site functionality and personalise the user experience.

3.3 Information Received from Third Parties

Information may be collected where necessary from payment providers, identity verification services, or fraud prevention organisations. Such third parties always operate under a legal agreement with us.

4. Purposes of Data Use

22bet mobile uses collected information only for specific and legitimate purposes. Those purposes are described in detail below:

4.1 Account Management

Information is used to create, verify, and maintain your account. This includes login security, password recovery, and identity confirmation.

4.2 Processing Financial Transactions

Relevant information is used to complete deposits, withdrawals, and other financial transactions. This also includes verifying information to prevent fraud and money laundering.

4.3 Service Improvement

By analysing your usage patterns, we improve the platform's functionality. This information helps refine game layouts, bonus offers, and the overall user experience.

4.4 Customer Support

When you seek assistance through our live chat or email, your account information is used to provide fast and accurate support.

4.5 Promotional Communications

With your consent, you may be informed about relevant bonus offers, promotions, and updates. You can opt out of such communications at any time.

4.6 Responsible Gaming

By monitoring your playing patterns, we can take precautionary steps where needed. This is entirely in your interest, to protect you from the harmful effects of excessive gambling.

5. Sharing Data with Third Parties

22bet mobile may share information in specific circumstances and with particular partner organisations:

5.1 Payment Processors

Relevant financial information is sent to the corresponding payment gateway to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer. These organisations operate under their own privacy policies.

5.2 Technology Service Providers

Organisations that assist with cloud hosting, security analysis, and technical infrastructure maintenance have limited access to information. All such organisations work with us under a data protection agreement and cannot use the information independently.

5.3 Law Enforcement Authorities

In cases of legal obligation, such as a court order or a lawful request from a government authority, the required information may be provided. In such cases, only the requested information is disclosed.

5.4 Business Restructuring

In the event of a company merger, acquisition, or restructuring, user information may be transferred to the new ownership. However, you will be properly notified before any such change and this privacy policy will be updated.

6. Cookies and Tracking

The 22bet mobile platform uses cookies and similar tracking technologies. Cookies are small data files stored in your browser.

6.1 Essential Cookies

These cookies are necessary for the platform's core functionality. They are used for tasks such as maintaining login sessions, cashier operations, and security verification. The platform cannot function properly without these cookies.

6.2 Functional Cookies

These cookies are used to remember your preferences, such as language selection and display settings. They make your experience on the platform more convenient.

6.3 Analytical Cookies

Analytical cookies are used to understand usage statistics across different sections of the site. This information is held in aggregated and anonymised form and helps improve the quality of the service.

6.4 Cookie Controls

You can accept, reject, or delete cookies by changing your browser settings. However, disabling certain cookies may limit some features of the platform.

7. Data Retention and Security

22bet mobile applies industry-standard best technologies and practices to protect your information.

7.1 Encryption

Sensitive information, particularly payment and personally identifiable information, is encrypted and stored using SSL technology. Encryption remains active during data transfers as well.

7.2 Access Controls

Only authorised personnel have access to your information, and only on a need-to-know basis. All access is logged and reviewed regularly.

7.3 Retention Period

Information is retained for as long as your account is active. Even after an account is closed, certain information may be kept for a defined period for legal, financial, or dispute resolution purposes. This period is generally determined by applicable law.

7.4 Security Breaches

If a data breach occurs, we will notify affected users as quickly as possible and take the necessary corrective steps. Reports of security incidents can be sent to our email.

8. Your Rights

22bet mobile believes that every user has specific rights over their own information. Your rights are described below:

8.1 Right to Access

You can find out at any time what information we hold about you. On the basis of a written request, we will provide details of the information stored.

8.2 Right to Rectification

If any information we hold about you is incorrect, you can request that it be corrected. Some information can be updated directly from account settings, and the rest can be changed through the support team.

8.3 Right to Erasure

In certain circumstances, you can request that your information be deleted. However, this right may be limited in cases of legal obligations or ongoing disputes.

8.4 Right to Object to Processing

You can object to certain types of data processing, including marketing communications. When such an objection is raised, we will respond within a reasonable time.

8.5 How to Exercise Your Rights

To exercise any of the above rights, contact our support team. After verifying your identity, your request will be processed within the specified timeframe.

9. Protection of Minors

22bet mobile strictly prohibits anyone under the age of 21 from using the platform. We take special precautions to protect the privacy of minors.

If we become aware that information about a minor has been provided to us, that information will be deleted immediately and the associated account will be closed. Age verification methods are used at the time of registration to enforce these restrictions.

If you believe a minor is using our platform, please notify our support team so we can take prompt action.

10. Changes to the Policy

22bet mobile reserves the right to update this privacy policy from time to time. The policy may be revised if the scope of services expands, legal requirements change, or further strengthening of user protection is needed.

Before any significant changes, a notification will be sent to your registered email and a clear notice will be displayed on the platform. Continued use of the platform after the date of any changes will be taken as your acceptance of the updated policy.

Previous versions of the policy will be provided upon request. The date of each revision is noted at the top of the document.

11. Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact the 22bet mobile support team directly. Our team is available seven days a week, twenty-four hours a day, in both Bengali and English.

Contact Methods

• Live Chat: Direct chat support is available from any page on the platform
• Email: [email protected]

Formal requests related to data protection sent by email will be responded to as promptly as possible. Please clearly state your registered username and the subject of your request in the message.